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e-academy Inc. Opens Training and Customer Care Center to Support European Customers

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OTTAWA, Canada – March 29, 2004 – e-academy Inc., the leader in global software distribution solutions for the education market, today announced the opening of its Europe, Middle East, and Africa (EMEA) Training and Customer Care Center. The Center is part of e-academy’s major expansion into the EMEA market and reflects its commitment to supporting international customers in local time zones and local languages.
Based on the success of e-academy’s US Training and Customer Care Center, the EMEA Center provides customers with support and training resources via the web and telephone. Product Specialists are available 10:00 a.m. through 6:00 pm, GMT, Monday through Friday and provide service in English, French, Spanish and German.

“As e-academy expands worldwide, the EMEA Training and Customer Care Center demonstrates e-academy’s commitment to provide a high level of support for local time zones and languages,” said Ram Raju, President, e-academy Inc.

The opening of the Center is as a result of an agreement between e-academy Inc. and Microsoft Corporation. The agreement grants a license to each Microsoft MSDN Academic Alliance (MSDNAA) customer for the use of the e-academy License Management System (ELMS®). It also provides EMEA customers unlimited access to e-academy’s Training and Customer Care Center.

“Easy and free download of Microsoft development software is what students have asked for, when and where they need it. It is “development software” at your fingertips that e-academy is providing. The local support is completing the service offering that faculties and students can get from e-Academy,” said Jan Staes, EMEA Academic Manager, Microsoft Corporation.

ELMS® enables the secure distribution of software to eligible students and faculty, provides a suite of distribution options for electronic and physical delivery of software, and offers software publishers real-time online reporting of transactions across international markets. ELMS® currently serves the European market in four languages: English, French, Spanish and German. A Japanese version of ELMS is scheduled for release in May 2004.

About Microsoft Corporation

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and Internet technologies for personal and business computing. The company offers a wide range of products and services designed to empower people through great software — any time, any place and on any device.

Microsoft, MSDN, and .NET are either registered trademarks or trademarks of Microsoft Corp. in the United States and/or other countries.

About e-academy Inc.

e-academy is the leader in products, services and technology to simplify the way software licensing programs are managed and software is distributed for the benefit of all stakeholders in educational environments.

The e-academy License Management System (ELMS®) is deployed worldwide by software publishers and campus IT managers to maximize reach and end-user convenience while reducing operational costs and ensuring licensing compliance. Our solution integrates campus authentication, policy-driven distribution, a global ESD infrastructure, supply-chain integration and financial settlements to realize the industry’s most scalable, end-to-end automated solution.

ELMS® is currently being used by 2000 educational institutions across 40 countries worldwide.

The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

Author

Adam Januszkiewicz

All stories by: Adam Januszkiewicz