If you have support related questions, please browse below for multiple options. We'll be happy to help!

Support for purchases

If you have purchased or would like to purchase software from the OnTheHub eStore or your school's webstore and require assistance, please fill out the Contact Us form. Please select the support option.

You can also contact us by phone and a customer support agent will be ready to assist you. Hours of operation are: Monday to Friday between 6am and 6pm (Eastern Time); call waiting time varies by time of day.  


North America

  • 6:00 AM to 6:00 PM EST (Eastern Time)
  • USA/Canada (Toll Free): 1-888-396-1447
  • Local: 1-613-526-2881

Europe, Middle East and Africa (EMEA)

  • 12:00 PM to 12:00 AM CET (Central European Time)
  • France (Toll Free): 0800-916021
  • Germany (Toll Free): 0800-182-8612
  • Spain (Toll Free): 900-809754
  • United Kingdom (Toll Free): 0-800-098-8436
  • Other countries not listed: +44-845-8697566

Asia Pacific (APAC)

  • 6:00 PM to 6:00 AM (Singapore Time)
  • Australia (Toll Free): 1-800-426-231
  • Hong Kong (Toll Free): 800-968-781
  • Malaysia (Toll Free): 1-800-815-302

TeamViewer download

Only download TeamViewer if you were instructed to by a Kivuto representative. If you were not instructed to do so, there is no benefit to downloading the program.

Download TeamViewer for Mac
Download TeamViewer for Windows

Support for school Microsoft Imagine ELMS administrators

If you are an administrator of an ELMS for Microsoft Imagine webstore we can answer any questions you may have. Send us a message to msimagine@kivuto.com.

Support for VMware Academic Program administrators

If you have questions about your VMware Academic Program webstore, please email vmwaresupport@kivuto.com.

My agent was very sympathetic and courteous. He solved my problem and was patient.