Kivuto Solutions Inc., previously known as e-academy Inc., is the global leader in complex digital distribution solutions.
If you have support related questions, please browse below for multiple options. We'll be happy to help!
Support for Purchases
If you have purchased or would like to purchase software from the OnTheHub eStore or your school's WebStore and require assistance, contact us by filling out this form. Please select the support option.
You can also contact us by phone and a customer support agent will be ready to assist you. Hours of operation are: Monday to Friday between 6am and 6pm (Eastern Time); call waiting time varies by time of day.
North America - 06:00 to 18:00 EST (Eastern Time)
- USA/Canada (Toll Free): 1-888-396-1447
- Local: 1-613-526-2881
Europe, Middle East and Africa (EMEA) - 12:00 to 24:00 CET (Central European Time)
- France (Toll Free): 0800-916021
- Germany (Toll Free): 0800-182-8612
- Spain (Toll Free): 900-809754
- United Kingdom (Toll Free): 0-800-098-8436
- Other countries not listed: +44-845-8697566
Asia Pacific (APAC) - 18:00 to 6:00 (Singapore Time)
- Australia (Toll Free): 1-800-426-231
- Hong Kong (Toll Free): 800-968-781
- Malaysia (Toll Free): 1-800-815-302
Support for DreamSpark Downloads
If you are an administrator of an ELMS for DreamSpark WebStore and have questions, you can email us at firstname.lastname@example.org
Support for School ELMS Administrators
If you administer an ELMS WebStore for your school, we can help. If you know the name of your account manager, contact him or her first. If you do not have that information, choose one of the links below. Please include your full name and the full name of your university, college, school or school district (as appropriate).