If you have support related questions, please browse below for multiple options. We'll be happy to help!

Support for purchases

If you have purchased or would like to purchase software from the OnTheHub eStore or your school's webstore and require assistance, please fill out the Contact Us form. Please select the support option.

You can also contact us by phone and a customer support agent will be ready to assist you. Hours of operation are: Monday to Friday between 6am and 6pm (Eastern Time); call waiting time varies by time of day.  


North America

  • 6:00 AM to 6:00 PM EST (Eastern Time)
  • USA/Canada (Toll Free): 1-888-396-1447
  • Local: 1-613-526-2881

Europe, Middle East and Africa (EMEA)

  • 12:00 PM to 12:00 AM CET (Central European Time)
  • France (Toll Free): 0800-916021
  • Germany (Toll Free): 0800-182-8612
  • Spain (Toll Free): 900-809754
  • United Kingdom (Toll Free): 0-800-098-8436
  • Other countries not listed: +44-845-8697566

Asia Pacific (APAC)

  • 6:00 PM to 6:00 AM (Singapore Time)
  • Australia (Toll Free): 1-800-426-231
  • Hong Kong (Toll Free): 800-968-781
  • Malaysia (Toll Free): 1-800-815-302

TeamViewer download

Only download TeamViewer if you were instructed to by a Kivuto representative. If you were not instructed to do so, there is no benefit to downloading the program.

Download TeamViewer for Mac
Download TeamViewer for Windows

Support for school DreamSpark ELMS administrators

If you are an administrator of an ELMS for DreamSpark webstore we can answer any questions you may have. Send us a message to dreamspark@kivuto.com.


My agent was very sympathetic and courteous. He solved my problem and was patient.

Wonderful support,extremely helpful and positive!

My support agent was very patient and understanding of my issue at every step.


Both members of your staff that I spoke to were extremely helpful and knowledgeable.  I greatly appreciate the time they took to help solve my issue.

Brookline, Massachusetts

She is very knowledgeable, courteous,has inexhaustible patience and has excellent customer service and phone skills.  She is the best that I have ever dealt with.  Thanks.


The tech was very friendly and helped me with every step needed to get me set back up on my new computer with Office 365! Great Job!!

My agent was very pleasant and extremely helpful - I was delighted I reached someone so pleasant and knowledgeable. :)

Great job.  It's a pleasure to work with a company who truly cares about those who buy their products.  Thank you.

My support agent was the person who's determination to get the problem solved was outstanding! He did solve the problem in a very knowledgeable, professional and at the same time personal way. I have great respect for people like Erik, he does the job from the heart, excellent people skills! Huge compliments for him, he represents your company in an excellent way and is an asset for Kivuto!

I NEVER take surveys but wanted to say that this was the most pleasant phone interaction I've ever had with a company. Thank you so much, customer service person!

Excellent service. Quick and efficient resolution. Thanks!

I was so happy to get the help and that my problem was resolved.  He was very patient and made sure everything was working right.