Exceeding customer performance benchmarks

Kivuto Solutions is thrilled to be the recipient of the Gold Application Development Competency in the Microsoft Partner Network. This is the third year in a row that Kivuto has achieved Gold Partner status, receiving the Gold Independent Software Vendor Competency in 2012 and 2013. These achievements demonstrate Kivuto’s ability to meet Microsoft customers’ evolving needs in today’s dynamic business environment.

With over 64,000 partners in Microsoft Corporation’s channel, only 5 percent of partners worldwide can distinguish themselves with a competency and having attained this high degree of proficiency. To earn a Microsoft Gold Competency, organizations must complete a rigorous set of tests to prove their level of technology expertise, have the right number of Microsoft Certified Professionals, submit customer references and demonstrate their commitment to customer satisfaction by participating in an annual survey.

The results of the most recent survey revealed that Kivuto surpassed Microsoft Key Performance Indicator (KPI) benchmarks for customer satisfaction, value, and the ability to meet customer needs in the Microsoft Customer Satisfaction (CSAT) Index.The CSAT Index is a tool that helps Microsoft partners measure, monitor and manage their business by understanding customer satisfaction and perceptions of their services. The survey revealed that, based on their experience with Kivuto, 100 percent of the customers sampled would recommend Kivuto to a friend or colleague looking for technology products, services and/or support.

About the Microsoft Gold Competency

The Microsoft Gold Competency signifies to the market that a company has demonstrated the highest level of skill and achievement within a given technology specialization. All 29 Microsoft competencies are designed to help differentiate a partner’s specific technology capabilities, helping customers find solution providers quickly and easily. Each competency has a unique set of requirements and benefits, formulated to accurately represent the specific skills and services that partners bring to the industry.

The Microsoft Partner Network is designed to equip organizations that deliver products and services based on the Microsoft platform with the training, resources and support they need to provide their customers a superior experience and outcomes.

Microsoft Gold Logo

AT A GLANCE:

  • Microsoft Gold Competency signifies that a company has demonstrated the highest level of skill within a technology 
  • We have attained Microsoft Gold Competency for three years in a row 
  • Out of 64,000 Microsoft partners, only 5% achieve this status