If you like working in a fast-paced team-oriented software development environment, Kivuto is looking for an energetic technical support specialist to join our customer support team.


Key Responsibilities:

• Provides customer support and technical issue resolution via e-mail, phone and other electronic medium

• Diagnose and resolve technical hardware and software issues

• Researches questions using available and on-line information resources

• Logs and documents calls

• Addresses escalations to appropriate resource area

• May recommend refunds where technical compatibility issues will not enable the product to work

• Tracks and route problems and requests; documents resolutions

• Stays current with system information, changes and updates

• Other duties as assigned



• Undergraduate degree or college diploma

• 1 + years’ experience providing technical support over the phone and via internet/email

• Proven problem solving skills and analytical thinking

• Ability to work independently in a fast paced and customer focused environment

• Demonstrated ability to work successfully in a team environment

• Strong computer skills and proficiency with Microsoft Office suite of products

• Excellent written and oral communication skills in English

• Spanish, French and other languages would be considered an asset



• Hours of work range from 6:00 a.m. to 6:00 p.m.

• A rewarding work environment

• Great benefits

• A chance to be part of an exceptional team of people and contribute to an environment where innovation and initiative are encouraged and rewarded


Apply now

Please email your resume and a cover letter explaining how your experience relates to this opportunity to careers@kivuto.com. Only those qualified applicants considered for an interview will be contacted.